While most of the direct selling channel battled decline, a majority of the industry's service companies enjoyed a pattern of steady, stable growth. DSN takes a deep dive into what's behind this sector's success story.
Utility Warehouse (UW) was named Business of the Year at the Scottish Borders Business Excellence Awards. This award is selected by the Scottish Borders Chambers of Commerce and recognizes the best of business in the Scottish Borders region.
This rapid growth has resulted in UW receiving the prestigious honor of being named a DSN Bravo International Growth Award winner for the service sector for the second consecutive year. This accolade is given to the international direct selling company with the highest revenue growth year-over-year in both product and service categories.
Utility Warehouse (UW) was honored at the Uswitch Energy Awards for the eight consecutive year. Receiving recognition in all three major energy awards categories presented by Uswitch, UW was awarded Best Customer Service and Best Value for Money, and was a runner up in the Overall Customer Satisfaction award category.
Telecom Plus, trading as Utility Warehouse (UW), posted its financial results for the year ending March 31, 2024. Revenue for the company reached $2.59 billion, resulting in a record profit of $451 million, a 16% increase over the previous year. Adjusted pre-tax profit was up 21.5% year-over-year to $148.6 million. Adjusted EPS was also up 9.9% with a net debt to adjusted EBITDA ratio at 0.9x.
Direct Selling News held its 15th Global Celebration event on Wednesday, April 3, 2024 in Irving, Texas to recognize and celebrate the best of direct selling. Hundreds of people representing over 115 companies around the world attended in person.
Utility Warehouse (UW) was honored at the National Technology Awards 2024 as the Tech Team of the Year for its tools and products that support customers, catalyze growth and save money.
Utility Warehouse (UW) was honored by Which?, a UK consumer protection organization, for its customer service and technical support systems. Based on findings from an independent consumer survey, Which? commended UW for its value for money, communication with customers and ease and speed of contact.
At the DSN Global Celebration, Direct Selling News honored executives and companies for outstanding achievement and excellence in areas of innovation, impact, growth, global good and more. This year, the Global Celebration bestowed more Bravo Awards than ever before.
Citizens Advice, a national association within the UK that supports customer security, ranked Utility Warehouse fourth in the nation for energy customer service. The rankings assessed 16 suppliers, placing UW higher than almost all of the country’s “big six” and giving UW a higher overall rating and improved scores for complaint handling and ease of contact.
Utility Warehouse (UW) now officially serves one million customers, a milestone that signals exponential growth for the multiservice supplier. More than 343,000 new customers have organically signed up since 2021 for UW’s many services, including energy, broadband, mobile and insurance.
Revenue growth is the mark of a company that is doing something right. When a company can continue a pattern of revenue growth for two or three consecutive years, it signals healthy momentum and creates a new level of credibility among peers and customers. But four years? Four years of consecutive revenue growth tangibly illustrates that a growth mindset and resiliency is cemented into a company’s DNA.