Utility Warehouse (UW) has been rated as a “Which?” Recommended provider for Broadband 2025. UW received high marks for customer service, connection reliability, ease and speed of contact, high value for money and communication.
UW scored five out of five stars for overall customer service as well as accuracy of payments, and received four-star ratings for all other assessment categories, including ease of contacting, usefulness of communications about price changes, clear statements, value for money and customer communications.
Utility Warehouse was named the number one energy supplier for customer service in the UK by Citizens Advice. This is a significant improvement over its 13th place ranking one year ago, and places UW ahead of the major energy providers British Gas, EDF, E.ON Next, Octopus, Ovo, and Scottish Power.
Telecom Plus announced its financial results for the six months ending September 30, 2024. The company is now the seventh largest energy supplier in the UK with an approximately 3% market share.
Utility Waterhouse (UW) increased its customer numbers by 67,000 in the first six months of FY25. This number represents an annualized growth rate of more than 13%, and puts the company on track to reach 2 million customers over the medium term.
Utility Warehouse (UW) outperformed all of the “big six” energy suppliers in the UK, according to ratings by Citizen Advice, the UK’s largest advice provider and national association supporting customer security. Out of 15 suppliers, UW ranked second place, its best result to date.
While most of the direct selling channel battled decline, a majority of the industry's service companies enjoyed a pattern of steady, stable growth. DSN takes a deep dive into what's behind this sector's success story.
Utility Warehouse (UW) was named Business of the Year at the Scottish Borders Business Excellence Awards. This award is selected by the Scottish Borders Chambers of Commerce and recognizes the best of business in the Scottish Borders region.
This rapid growth has resulted in UW receiving the prestigious honor of being named a DSN Bravo International Growth Award winner for the service sector for the second consecutive year. This accolade is given to the international direct selling company with the highest revenue growth year-over-year in both product and service categories.
Utility Warehouse (UW) was honored at the Uswitch Energy Awards for the eight consecutive year. Receiving recognition in all three major energy awards categories presented by Uswitch, UW was awarded Best Customer Service and Best Value for Money, and was a runner up in the Overall Customer Satisfaction award category.
Telecom Plus, trading as Utility Warehouse (UW), posted its financial results for the year ending March 31, 2024. Revenue for the company reached $2.59 billion, resulting in a record profit of $451 million, a 16% increase over the previous year. Adjusted pre-tax profit was up 21.5% year-over-year to $148.6 million. Adjusted EPS was also up 9.9% with a net debt to adjusted EBITDA ratio at 0.9x.
Direct Selling News held its 15th Global Celebration event on Wednesday, April 3, 2024 in Irving, Texas to recognize and celebrate the best of direct selling. Hundreds of people representing over 115 companies around the world attended in person.