Utility Warehouse (UW) was honored at the National Technology Awards 2024 as the Tech Team of the Year for its tools and products that support customers, catalyze growth and save money. The company’s UW Video Assistant tool was specifically highlighted for its ability to allow advisors to help customers directly through a secure video chat, eliminating the need for an in-person engineer appointment.
“Our team has built truly innovative solutions that have saved hundreds of days a year in call waiting times, boosting customer response and satisfaction rates while delivering significant savings for the business,” said Mark Regensberg, Utility Warehouse Chief Technology Officer. “As increasing numbers of people join UW to save on their household bills, they can be assured that they will be supported with the very best technology so their queries can be resolved more quickly and efficiently first time round.”
