(This article was written by William Arruda and appeared on forbes.com.) A recent report found that one-fourth of U.S. employees are feeling burnout due to the pandemic. Clearly, leading is not the same from afar. Distance creates a new set of challenges that leaders must acknowledge and conquer so they can connect with and inspire their people.…

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(This article was written by Micah Solomon and appeared on forbes.com.) Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, or in person); nearly real-time (text message or chat); or asynchronous (creating and sending…

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(This article was written by George Bradt and appeared on forbes.com.) Most of executive onboarding is just common sense. Still, different people latch on to different nuggets that help their own chances of success in a world in which 40% of new leaders fail in their first 18-months. These 40 tips all nest under the importance of…

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(This article was written by Bianca Miller Cole and appeared on forbes.com.) During the lock down, demand for online knowledge has surged from professionals and business owners alike, as they pursue guidance to support their business model and career pivots. Whilst the plethora of live streams, panel discussions and webinars are valuable, it’s essential not…

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(This article was written by Serenity Gibbons and appeared on forbes.com.) Every dollar your business spends on promoting the well-being of your customers is a dollar that will come right back to you. Eighty-six percent of buyers are willing to pay more for a better customer experience, so failing to put your customers first is equivalent to leaving money…

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This article was written by Arthur Langer and appeared on entrepreneur.com.) Across the United States, nearly every nonessential business big and small has been forced to go remote. This puts people in leadership positions in a unique spot. As academic director of the Columbia Executive M.S. in Technology Management program, I interact with and coach hundreds of emerging leaders…

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(This article was written by Aytekin Tank and appeared on forbes.com.) Since the onset of global health crisis, the world has watched as leaders have been praised—or criticized—for their handling of the disaster. An example from the former category is New Zealand prime minister Jacinda Ardern, whose response was both decisive and compassionate. The Times Editorial Board observed: “Beyond politics,…

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(This article was written by Benjamin Laker and appeared on forbes.com.) As cities around the world begin the slow, planned and staged process of re-opening, we face a leadership legacy moment. How leaders react and guide their team through the next few challenging months will leave a lasting impression, according to Rachael Robertson, author of the best-selling…

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(This article appeared on talkwalker.com.) The coronavirus and the following economic turmoil has shaken businesses to the core. When the dust settles, and we adjust to the ‘new normal’ there will be brands that hold strong, and those struggling to survive. In this blog, we look at how the crisis impacted the world’s 50 most…

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