Google offered the latest update and advancements to its Customer Engagement Suite, particularly capabilities to make building AI agents easier.

Utility Warehouse was named the number one energy supplier for customer service in the UK by Citizens Advice. This is a significant improvement over its 13th place ranking one year ago, and places UW ahead of the major energy providers British Gas, EDF, E.ON Next, Octopus, Ovo, and Scottish Power.

Utility Warehouse (UW) was honored by Which?, a UK consumer protection organization, for its customer service and technical support systems. Based on findings from an independent consumer survey, Which? commended UW for its value for money, communication with customers and ease and speed of contact.

In a move that illustrated the power of AI technology, Klarna announced that its new AI assistant was able to handle 2.3 million conversations, or two-thirds of the company’s customer service chats, during its first month.

MONAT Global Corp. was named a winner at the 2023 People’s Choice Stevie Awards for Favorite Customer Service.

The goal of a direct selling company’s online marketing strategy is building trust through personal relationships with customers. The direct selling channel is based on the one-to-one interactions between independent consultants and customers. But what about the relationship between the company and the customer? What happens when negative comments appear online about a company’s products […]

I do not remember exactly when I first heard the question: Are we there? My memory is of a television commercial many years ago with two kids in the back seat of a car constantly asking their parents that very question. The question is indeed an excellent one. It is full of anticipation and excitement […]

Plexus Worldwide, a Scottsdale, Arizona-based health and wellness company, has hired Louis Ross as the Vice President of Customer Service. According to Plexus Worldwide CEO Tarl Robinson, the company has achieved substantial growth in the number of Ambassadors and customers, necessitating continuous improvement in the ways Plexus supports them. “We are confident that the knowledge […]