LivePURE announced the beta rollout of a new AI-powered platform that provides sales assistance and support to its distributors. The new platform was developed with LivePURE’s in-house IT specialists and R&D experts to merge technology, conversational product education, personalized wellness guidance and customer support into one interactive shopping experience.
Additionally, the platform is gathering insights from customer questions and shopping behaviors that will be utilized to develop new support resources that will help distributors serve their customers in what it believes will be a more personalized and scalable way.
“This gives our Brand Promoters real sales support working for them 24/7 on their replicated websites,” said Sharif Sayed, LivePURE Senior Vice President. “The AI helps bridge the gap for customers who may not be ready to text, call or wait for an answer by guiding them through products and helping them feel more confident about where to start. For our Brand Promoters, this means a better customer experience, more educated shoppers, stronger engagement and more opportunity to grow their business without every sale depending on them being online at that exact moment.”
The company’s customer service team worked to train the system using real customer interactions and feedback and will continue to help the platform evolve to meet the practical needs of distributors.
“At LivePURE, our mission has always been about more than simply offering products,” said Dae Geun Jung, LivePURE Founder and Chairman. “Our vision is centered on advancing whole health and helping make wellness more accessible to people everywhere. This AI Sales Assistant represents an exciting step forward in delivering that vision in a more modern, personalized and meaningful way.”
