Advice really does matter. Learning from others who have gone before you not only helps you supercharge where you’re going; it also helps you avoid risks by learning from the mistakes others have made. Simply put, if you want different (better) results, you need new thinking. Learning strategically from the wisdom and insight of others helps […]

COVID has changed the world—in some cases, for the worse and in others for the better. One good thing that’s come from it is that it has helped us all reevaluate our priorities. And here’s another big win: because of COVID’s effect on so many businesses, many people are turning to our industry—causing a lot of […]

“Tony, you help people think, and thinking’s not easy,” observed Jim Norman, former president to Zig Ziglar and my coach. He was right. Thinking is not easy. Thinking and strategy can be linked together; in fact, they are almost synonymous. There are many ways to become more strategic and think deeper. Here are twenty-one life […]

MY MANTRA, “Give value and do more than is expected,” is the cornerstone of exceptional customer service. Living up to this mantra requires a shift in mindset. You must constantly prioritize your customers’ needs above your own, while simultaneously asking yourself how you can improve your quality of service. By doing so, you will establish […]

MY MANTRA, “Give value and do more than is expected,” is the cornerstone of exceptional customer service. Living up to this mantra requires a shift in mindset. You must constantly prioritize your customers’ needs above your own, while simultaneously asking yourself how you can improve your quality of service. By doing so, you will establish […]