(This article originally appeared on forbes.com.) It’s very rare that markets and consumers are all shifted in real time together. Normally, trends begin slowly, starting in a few industries and in micro segments of the population and then they grow over time. With the pandemic, there have been wholesale shifts in consumer behavior, which are […]

(This article was written by gene Marks and appeared on forbes.com.) Here are five things in technology that happened this past week and how they affect your business. Did you miss them? 1 — Microsoft launched a new transcription feature for Word.  This past week, Microsoft released an Office 365 feature named Transcribe in Word. […]

Most workers believe the COVID-19 crisis marks the end of full-time work in the office and are looking for a hybrid model that blends work and home. That is the finding from new research from ManpowerGroup. After health concerns for themselves and their family, workers are most worried about returning to an old way of […]

(This article was written by Ashira Prossack and appeared on forbes.com.) Remote work is here to stay for the foreseeable future. With many companies announcing the extension of their work from home policies through at least the end of the year, it’s clear that this isn’t just a trend. To succeed and thrive in a […]

(This article was written by William Arruda and appeared on forbes.com.) A recent report found that one-fourth of U.S. employees are feeling burnout due to the pandemic. Clearly, leading is not the same from afar. Distance creates a new set of challenges that leaders must acknowledge and conquer so they can connect with and inspire their people. […]

(This article was written by Micah Solomon and appeared on forbes.com.) Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, or in person); nearly real-time (text message or chat); or asynchronous (creating and sending […]