eXp World Holdings, the parent company of eXp Realty, announced the appointment of Fred Reichheld to the company’s board of directors. Reichheld is the original creator of the company’s Net Promotor System, which measures agent satisfaction and provides data about how to improve the agent experience. 

“We are honored to welcome Fred Reichheld to our board of directors,” said Glenn Sanford, eXp World Holdings CEO, Founder and Chairman. “For companies that value customer and employee satisfaction and loyalty, as we do, the holy grail is the Net Promoter System. Conducting regular NPS surveys with our agents and staff since 2016 is core to delivering on our agent-centric mission, and Fred shared his wisdom with our team at this year’s Shareholder Summit. I am thrilled to have him on our board of directors and look forward to working even more closely together.” 

With Reichheld’s appointment, the eXp World Holdings board now comprises seven directors. Sir Darren Jacklin will now step down but will retain his role on the eXp Realty Canada Board of Directors.