Plexus Worldwide, a Scottsdale, Arizona-based health and wellness company, has hired Louis Ross as the Vice President of Customer Service.
According to Plexus Worldwide CEO Tarl Robinson, the company has achieved substantial growth in the number of Ambassadors and customers, necessitating continuous improvement in the ways Plexus supports them.
“We are confident that the knowledge and experience Louis brings to Plexus will help us continue to improve customer experiences as we seek to become a world-class service organization,” said Robinson.
Ross will oversee the Plexus customer service department and two outsourced centers. He brings more than 20 years of customer service experience with him to the new role, including responsibility for 1,500 call center agents and management of centers in the United States and abroad. He holds both an MBA and Bachelor of Science in Business from the University of Minnesota, and is fluent in Spanish.
“I was attracted to joining the Plexus team because of its reputation in the direct selling industry for its commitment to putting its independent sales representatives and customers first,” said Ross. “I’m excited to join such a dynamic team working with both Plexus executives, and its call center teams, to seamlessly respond to and assist more than 600,000 Ambassadors and customers.”