Bigger and better don’t necessarily go hand-in-hand when it comes to maintaining rapid growth and superior service, but Ambit Energy is proving it can be done. As a result of its annual customer satisfaction survey, J.D. Power and Associates has named Ambit “Highest in Residential Customer Satisfaction among Retail Electric Providers in Connecticut, New Jersey and Pennsylvania.”
The J.D. Power study measures retail electric providers across five key factors: price, communications, corporate citizenship, enrollment/renewal and customer service. In Pennsylvania, Ambit performed particularly well in the communications factor, earning a total score of 718 on J.D. Power’s 1,000-point scale. The company outperformed its competitors with scores of 705 and 718 in Connecticut and New Jersey, respectively.
The survey of more than 25,757 retail electric residential customers was conducted September 2013 through June 2014. In J.D. Power’s inaugural study last year, Ambit ranked highest in customer satisfaction among New York residents.
The news comes as Ambit Energy Consultants gather in Dallas for the company’s annual AMBITION conference, running Aug. 27-30. With more than 8,000 attendees on hand, Ambit has reason to celebrate. The company surpassed $1 billion in annual sales last year, making it the No. 12 company on the DSN Global 100 and the leading energy provider in the direct selling industry.
“The power that drives the success of Ambit Energy comes from the amazing spirit of the entrepreneurs and small business owners who will be coming to AMBITION,” said Co-Founder and CEO Jere Thompson Jr. “We aim to make AMBITION a springboard for our Consultants to reach greater heights and achieve greater success as they work to build their businesses and generate economic opportunities for themselves and others in their communities.”