As a result of its annual customer satisfaction survey, J.D. Power and Associates has named Ambit Energy “Highest in Residential Customer Satisfaction with Retail Electric Service in New York.” The Dallas-based energy supplier also received the second-highest ranking in Connecticut. The 2013 Retail Electric Provider Satisfaction Study surveyed more than 14,800 retail electric residential customers of 71 retail electric providers in eight states.
At Ambit’s inception in 2006, co-founders Chris Chambless and Jere Thompson Jr. wrote their vision on a whiteboard: To be the finest, most-respected retail energy provider in America. The company’s dedication to excellence earned it a 642 on J.D. Power’s 1,000-point scale—with high points for price, communications, enrollment/renewal and customer service factors.
In this month’s Top Desk, Chambless provides a look at Ambit’s “Roadmap to $1 Billion”—six key decisions that propelled the company to $1 billion in revenue in just seven years. According to Chambless, the most important decision the company made was “to never sacrifice our integrity for growth.” That commitment has brought Ambit both significant revenue and recognition.